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Featured articles

• Card activation and management
• I am registering for a Buttle account but I have not received a verification email
• 2 Factor Authentication
• How to upload receipts to the Buttle UK Application Portal
• The prepaid card isn’t working or has been declined when I tried to make a purchase

Registration

• I am registering for a Buttle account but I have not received a verification email
• Register Button is not working
• Email Domain name does not match
• 2 Factor Authentication
• 2FA Reset Mobile Phone
• Reset Your Password
• My Line Manager has not received a verification email from Buttle UK
• I am not receiving emails from Buttle UK

Accessing the Online Form

• Problem accessing online application
• Unsupported Browser
• Hard Copy version of the Application form
• Print/Download a copy of the Application Form
• Account disabled/Cannot reset password

Prepaid Cards

• Card activation and management
• Making foreign currency transactions with your card
• How do I suspend use of the prepaid card?
• How long do I have to spend funds on a prepaid card?
• The prepaid card isn’t working or has been declined when I tried to make a purchase
• An online retailer wants to save the card details for a subscription I am about to pay for - what should I do?
• How do I find the PIN for my prepaid card?
• The prepaid card is lost/stolen - what do I do?
• View all articles in “Prepaid Cards”

Technical Assistance

• Console Report - Internet
• How do I register to make an application?
• How do I find the application form that I started/submitted?
• I am using the Buttle UK grants portal but there’s an error message
• Why is my online account disabled?
• I am the client’s new support worker and want to take over the management of their grant - what do I need to do?

Eligibility

• Can I apply for a grant for myself?
• I have overdue receipts from an older Buttle UK grant. Can I make another application?
• I’m working with several families right now. Can I make more than one application at the same time?
• Can I apply for a single item, e.g. a fridge or 1 laptop?
• Can I apply for mostly furniture or household items?
• How much is a ‘low income’?
• Do you fund therapy and counselling for children and young people?
• Why do you support social and emotional wellbeing?
• View all articles in “Eligibility”

Completing the application form

• I cannot see all of the application form
• Applicant details not complete
• Applying directly as a parent
• My application has been deleted
• What information do I need to complete a Chances for Children application?
• How long will it take to complete a grant application?
• I don’t know how to answer a question on the application form
• Can I save a draft application and come back to it?
• View all articles in “Completing the application form”

Grant payment

• How do you pay your grants?
• How long does it take to receive a grant?

Returning receipts and refunds

• I have lost a receipt, is there another way for me to provide evidence of grant spend?
• How to upload receipts to the Buttle UK Application Portal
• Why can’t I upload receipts onto the Buttle applications portal?
• I purchased items online and so don’t have a receipt - what should I do?
• I have received an email reminding me to upload overdue receipts but I have not finished spending the grant
• I have purchased all the items that Buttle UK agreed to fund but there is still some money remaining - what should I do?
• What are the conditions upon which you would agree to award a grant?
• What are the conditions upon which you would agree to award a grant?