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Featured articles
5 articles
I am registering for a Buttle account but I have not received a verification email
Card activation and management
2 Factor Authentication
How to upload receipts to the Buttle UK Application Portal
The prepaid card isn’t working or has been declined when I tried to make a purchase
Registration
8 articles
I am registering for a Buttle account but I have not received a verification email
Register Button is not working
Email Domain name does not match
2 Factor Authentication
2FA Reset Mobile Phone
Reset Your Password
My Line Manager has not received a verification email from Buttle UK
I am not receiving emails from Buttle UK
Accessing the Online Form
5 articles
Problem accessing online application
Unsupported Browser
Hard Copy version of the Application form
Print/Download a copy of the Application Form
Account disabled/Cannot reset password
Prepaid Cards
9 articles
Card activation and management
Making foreign currency transactions with your card
How do I suspend use of the prepaid card?
How long do I have to spend funds on a prepaid card?
The prepaid card isn’t working or has been declined when I tried to make a purchase
An online retailer wants to save the card details for a subscription I am about to pay for - what should I do?
How do I find the PIN for my prepaid card?
The prepaid card is lost/stolen - what do I do?
View all articles in “Prepaid Cards”
Technical Assistance
6 articles
Console Report - Internet
How do I register to make an application?
How do I find the application form that I started/submitted?
I am using the Buttle UK grants portal but there’s an error message
Why is my online account disabled?
I am the client’s new support worker and want to take over the management of their grant - what do I need to do?
Eligibility
15 articles
Can I apply for a grant for myself?
I have overdue receipts from an older Buttle UK grant. Can I make another application?
I’m working with several families right now. Can I make more than one application at the same time?
Can I apply for a single item, e.g. a fridge or 1 laptop?
Can I apply for mostly furniture or household items?
How much is a ‘low income’?
Do you fund therapy and counselling for children and young people?
Why do you support social and emotional wellbeing?
View all articles in “Eligibility”
Completing the application form
10 articles
I cannot see all of the application form
Applicant details not complete
Applying directly as a parent
My application has been deleted
What information do I need to complete a Chances for Children application?
How long will it take to complete a grant application?
I don’t know how to answer a question on the application form
Can I save a draft application and come back to it?
View all articles in “Completing the application form”
Grant payment
2 articles
How do you pay your grants?
How long does it take to receive a grant?
Returning receipts and refunds
8 articles
I have lost a receipt, is there another way for me to provide evidence of grant spend?
How to upload receipts to the Buttle UK Application Portal
Why can’t I upload receipts onto the Buttle applications portal?
I purchased items online and so don’t have a receipt - what should I do?
I have received an email reminding me to upload overdue receipts but I have not finished spending the grant
I have purchased all the items that Buttle UK agreed to fund but there is still some money remaining - what should I do?
What are the conditions upon which you would agree to award a grant?
What are the conditions upon which you would agree to award a grant?