Prepaid cards can take up to 15 working days to arrive through the post.
If your prepaid card has not arrived after 15 working days then you can re-order a new card via the Buttle UK Applications Portal.
Click on the relevant grant record and press the ‘RE-ORDER’ button at the top of the pop-up window.
Please only reorder a card if sufficient time has passed to ensure the card is not just delayed on delivery. You will have to wait up to another 15 working days for the second card to arrive and if the first card does arrive you will not be able to use it.