Articles

What are you looking for?

Get help straight from our team...

Registration & Login

Email Domain name does not match

When registering, the registration form says that my line managers email domain does not match

Last updated on 14 Aug, 2019

Your line managers email address must be in the same domain as your email address. 

Example 1: 

Referrer: referrer@buttleuk.org

Line Manager: manager@buttleuk.org

In this example, the domain name is buttleuk.org and both email address share the same domain. You can register. 

Example 2: 

Referrer: referrer@buttleuk.org

Line Manager: manager@hotmail.com

In this example, the line manager email is a different domain and does not match. You will be unable to register. 

Please also check that both email addresses and domain names are spelt correctly in all fields. Do not copy and paste email addresses as this can sometimes add an extra space character in the field that will mean the domain does not match. 

Did you find this article helpful?
Previous

2 Factor Authentication

Next